Challenge the rent increase at Consumer Affairs Victoria

If you think the proposed increase is too high or may be invalid, you can apply to Consumer Affairs Victoria (CAV) to challenge it. CAV will then conduct a rent assessment for free.

You can apply for a rent assessment on the CAV website. You must make this application within 30 days of receiving the rent increase.

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COVID-19 financial support available for Victorians

The Federal and Victorian Governments are offering a number of different types of COVID-19 financial support for Victorian individuals.

For a rundown of the various kinds of support available during the pandemic, including the newly announced RENT RELIEF GRANT, see our What kind of COVID-19 financial support is available for Victorians?

Last updated 10 September 2021

What do the new rental laws mean?

New renting laws came into effect on 29 March 2021. This means if you fall behind in rent due to COVID-19, your landlord – now referred to as a rental provider – can take steps to evict you.

Under the new laws, there is no legal requirement for your rental provider to accept a rent reduction, unless you applied to Consumer Affairs Victoria or VCAT before 29 March 2021.

If you have an existing rent reduction or rent deferral agreement or order made during COVID-19, use Dear Landlord to find out what this means for you.

If you want to find out more information about the new laws, see our What do the new rental laws mean for Victorian renters?

A guide to the eviction process

Evictions follow a legal process. This is a step-by-step guide if you are behind in rent to help you understand your rights and how Dear Landlord can help you.

How Dear Landlord can help

If you are behind in rent, Dear Landlord can help you understand your options based on your circumstances, including drafting a payment plan request to your rental provider, drafting a VCAT review application, and finding further financial or legal help.